HP Photosmart C7200 paper jam fix
I had paper feed issues to such an extent that I had to call HP. The resolution was to send me a new printer with a $50 discount ($149 total) to upgrade to a new printer. Given that I had to throw away the HP C7200. I decided to go further than the HP phone technician. In the end, I stumbled upon a discovery when disassembling the printer. My paper feeder was not engaging properly causing paper that looked like this:
Turns out this was caused by the cam mechanism at the bottom of the printer that was not allowing the paper holder to go into position completely. The cam mechanism is the black part shown in these two pictures:
Some how the cam was not reset. I helped it into place by hand. My printer works again. I expect this will happen again but I wont need another printer.
March 11th, 2010 at 3:57 pm
You are a lifesaver!!!!! This fixed the problem
March 11th, 2010 at 10:51 pm
I cant believe someone actually found and read this! That makes my day!!
March 12th, 2010 at 7:34 pm
Thanks helped me out too
April 15th, 2010 at 5:44 pm
I found it too. Thanks for the assist!
April 16th, 2010 at 3:07 pm
This is very close to being incredibly helpful. Can you explain what you mean by ‘helping it into place by hand’? Thanks.
April 16th, 2010 at 7:48 pm
The cam is the black piece shown in the correct position. I pushed it into position with my thumb. I did not have to push very hard. The springs are set to pull the cam into the proper place most of the time. So I was pretty soft in pushing.
When you pull the paper tray in and out the cam moves. The position shown is when the paper tray is all the way in.
I have not had a repeat instance. So I am not sure of the cause in the first place. The cam may not go into place if there is something keeping the paper tray from going in all the way. I think only a fraction of an inch out of place would cause the jamming.
April 17th, 2010 at 9:11 am
Thanks for your quick reply. Unfortunately, it appears that the cam is in the proper position and it still jams after printing one or two lines. It’s so frustrating because, as the others have said, I’ve been very happy with this printer and its scanning ability. I guess that’s why HP makes them so cheap – to sell lots of ink and ‘incent’ buyers to purchase a new one every couple of years. On well, such is life …
April 24th, 2010 at 11:22 am
Thanks! This was a lifesaver! After having to figure out an error code and finding out how to fix that, we were still left with this continuing paper jam problem. Couldn’t figure it out until we found your blog – fixed it right away! Our printer is running like a charm again!
Thanks!
June 15th, 2010 at 4:43 am
HP is well known for manufacturing electronic gadgets which are reliable and cost effective product. In terms of customer satisfaction it is creating new mile stone. Your information is very useful for me.
June 15th, 2010 at 4:45 am
HP is well known for company for printers which are reliable and cost effective product. In terms of customer satisfaction it also very good. Your information is very useful for me.
August 6th, 2010 at 4:27 am
Thanks for posting,
Just I asked you that recently we replaced color ink cartridge and now the printer prints very slowly….what is the problem??
August 8th, 2010 at 4:02 pm
I dont have much to offer on this type of problem. If I was to guess the printer default settings on your computer have been set to high quality printing mode.
Good luck.
Mark
August 8th, 2010 at 4:05 pm
I have recently had an issue with the printer sold to me to replace the HP 7200. It looks like a broken gear inside the ink station. They wanted me to be yet another printer because of course the warranty is off. So I am going to shop for a more reliable printer… Likely from another company.
September 30th, 2010 at 5:29 pm
Thank you so much! It was exactly my problem. Had the printer sitting on a small towel and that must have finally inhibited the cam. Removed towel, reset cam, works fine now.
November 12th, 2010 at 8:52 am
Thank you, thank you, thank you!
November 15th, 2010 at 1:31 am
Morning – just found this thread and the comments suggest it’s very helpful to all other users – problem I have is that I can’t access the photo files showing the cam etc. i have a 404 (file not found) code. could you possibly email me the pictures so I can perform the re-set?
Many thanks
Michael Mylonas
January 27th, 2011 at 11:40 am
My 7280 started printing angled off to the left side. It seems to be chewing the upper right side edge of the paper and then a jam. Doing this with photo and bond paper.
The paper does not seem to have a stopping point now when I put it in the lower tray. It just seems to go way back in there, single sheets or a pile of paper, same deal.
Now, I have recycled the cam on the bottom and it did work and print straight. If this does it, hooorah!!
Thanks!
November 18th, 2011 at 11:09 pm
Thank you! I’ve been so frustrated trying to figure out why my paper kept jamming. Fixed the cam on the bottom and it’s printing perfectly again. Thanks for posting this & with the pictures too!